How to write a good complaint effectively and efficiently?

We knew that most companies, primarily airlines, worked hard to get what the customers need, such as upgrading to first class, customer service, and on-time performance. Unfortunately, some well-liked customers do have a complaint about various of reasons.

These reasons include:

• Customer Service
• Booking
• Product and service
• Experience
• Reputation

Here how it will take to the complaint with a good intention.

Since I was at first, making an excellent intention to United Airlines on Facebook and Google+ (blocked since April 10th, 2014), other customers have simply had said, “What a trash airline,” “(Expletive) United Airlines” or “I don’t like to take United – Bad customer service. Always damaging the black bags that cost me $2,500 in damages. Never take United again 😞.” I am trying to reflect on why some customers hated taking United Airlines simply because what does customers were trying to get the service they want but actually did get what they paid for.

I will let you know that some travelers have different travel experiences depending on what airline they loved or hated to take. For instance, one passenger from my flight actually loves the plane they took or have positive customer service on my last trip (Hong Kong to Newark). It was not until later this year when another MileagePlus member actively taking or flying on United, not because of the MileagePlus program but also the newest place they took and love the mood lighting, especially the Dreamliners. That is a positive experience.

Hence, it is important to respect others when posting on social media on United such as Facebook, Twitter, Instagram, etc. Recently United blocked someone on Facebook and Instagram for those who make offense comments on the airline or, worse, racial slurs that United can’t tolerate. United wants social media users to enjoy both positive and negative, with more courteous, truthful comments.

We also want to treat you with respect, right?

Right!

It states on Facebook and Instagram, “Please be honest with the post … Any offensive posts that united can’t tolerate and have no choice but to block users …”

Don’t say, “What a trash airline! You always get to broke my bags on purpose. I hate you, flying from Hong Kong to Newark!” Instead, say, “I recently flew my flight from Hong Kong to Newark in January and founded out my bag has cracked. What can I do to fix this? How can I reimburse my damages?” This negative travel experience will turn into a positive travel experience by providing something that needs to improve. Overall, it helps travelers overcome airline repetition by offering suggestions and advice to improve the quality of customer service.

By the way, I don’t like the comment. Still, someone has recently posted negative feedback on United on Instagram, and they blocked someone who offends an airline’s reputation (Google+ (gone), Facebook, and Instagram).

Here are the Good Comments (Green) and Bad Comments (Red).

Customers, please be honest about what you post on Facebook, Twitter, Instagram, and other social media accounts. There are other times that the companies may check it for any offensive and inappropriate comments. Most of the time, the users who attempt to make offensive remarks toward others may be block users. You don’t want to make their companies feel harmful or objectionable, and you don’t want to feel bad about yourself too. Writing a reasonable complaint takes lots of work; it requires a lot of time how to write proper comments instead of merely hating or offending their reputation. Here are examples of good and bad complaints.

Good Complaints	Bad Complaints
Hello, I just founded that the Hostel has charged me an additional 50 dollars. How can I get my money back?	Hi. The Hostel I was staying in was costing me 50 dollars. I am angry with the customer service and will never book at this Hostel again.
My economy seat was alright. The seat won’t recline, and hopefully, the airlines can fix the economy seat. I was seated on **. Can you fix this seat? Thank you.	The seat right here is unacceptable. The seat is not reclining to 5 inches, and it is totally disgraced to ***. I will never take that.
I recently flew my flight from Hong Kong to Newark in January and founded out my bag have cracked. What can I do to fix this? How can I reimburse my damages?	What a trash airline! You always get to broke my bags on purpose. I hate you, flying from Hong Kong to Newark!

Complain the right way.

Dos	Don’ts
Do take the time to think of both good and bad experiences.	Don’t make fun of companies, especially airlines, hotels, and other services.
Do turn from the unfortunate experience to turn into an excellent compliant.	Don’t rush to write a bad experience.
Do keep it specific.	Don’t get angry when writing a complaint to them.
Do keep it positive but a reasonable complaint.	Don’t write vague or cliche complaints.

See how you can write excellent compliant when you have a bad experience with good/service. You can learn how to solve the problem in the real world.

-Updated on October 2019